The Influence of Services on Patient Satisfaction Inpatient BPJS Mitra Sehat Tanjung Morawa General Hospital
Abstract
This study aims to determine the effect of service on inpatient satisfaction at Mitra Sehat Tanjung Morawa General Hospital. Data collection techniques were carried out through observation, questionnaires, interviews. The research method used by the author is a quantitative descriptive method. This research was conducted in the city of Medan, Tanjung Morawa. There is also a population of 1149 and the sample used by the author is 100 patients as a test. This disclosure with the result that the Influence of Services on Inpatient Satisfaction in Mitra Sehat Tanjung Morawa General Hospital partially affects inpatient satisfaction
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Al-Ibrahim, A. (2014). Quality management and its role in improving service quality in public sector. Journal of Business and Management Sciences, 2(6), 123–147.
Azwar, A. (1996). Menuju pelayanan kesehatan yang lebih bermutu. Yayasan Penerbitan Ikatan Dokter Indonesia.
Buckley, J. (2003). E‐service quality and the public sector. Managing Service Quality: An International Journal, 13(6), 453–462.
Ibrahim, A. (2008). Teori dan konsep pelayanan publik serta implementasinya. Bandung: Mandar Maju, 143.
Margono, H., & Wardani, M. K. (2018). Kepuasan Pasien Terhadap Pelayanan Rumah Sakit. Jurnal Manajemen Kewirausahaan, 15(1), 9–22.
Mwita, J. I. (2000). Performance management model: A systems‐based approach to public service quality. International Journal of Public Sector Management, 13(1), 19–37.
Octavia, A., & Anwar, A. P. (2012). Analisis Kepuasan Pasien Rawat Inap Bangsal Jantung di RSUD Raden Mattaher Jambi. Digest Marketing, 1(1).
Purwanto, S. (2007). Kepuasan pasien terhadap pelayanan rumah sakit. Artikel Psikologi Klinis Perkembangan Dan Sosial.
Rhee, S.-K., & Rha, J.-Y. (2009). Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector. The Service Industries Journal, 29(11), 1491–1512.
Rowley, J. (1998). Quality measurement in the public sector: Some perspectives from the service quality literature. Total Quality Management, 9(2–3), 321–333.
Subowo, M. H. (2020). Pengaruh Prinsip Technology Acceptance Model (TAM) Terhadap Kepuasan Pelanggan Aplikasi Ojek Online XYZ. Walisongo Journal of Information Technology, 2(2), 79–92.
Yuliarmi, N. N., & Riyasa, P. (2007). Analisis faktor-faktor yang mempengaruhi kepuasan pelanggan terhadap pelayanan PDAM Kota Denpasar. Buletin Studi Ekonomi, 12(1), 9–28.
Published
2024-05-06
How to Cite
BR SIHALOHO, Nadia; OCTAVIA, Dina.
The Influence of Services on Patient Satisfaction Inpatient BPJS Mitra Sehat Tanjung Morawa General Hospital.
Accounting and Business Journal, [S.l.], v. 6, n. Number 1, p. 8-15, may 2024.
ISSN 2746-4431.
Available at: <https://jurnal.pancabudi.ac.id/index.php/Accountingandbussinessjournal/article/view/4757>. Date accessed: 03 july 2024.
doi: https://doi.org/10.54248/abj.v6iNumber 1.4757.
Section
Articles
