ENHANCEMENTR MODEL FRONTEND & BACKEND DEVELOPMEN OF SERVICE AND COMPLAINTS SYSTEMS AT UNIVERSITAS PEMBANGUNAN PANCA BUDI MEDAN

  • Dedi Purwanto Universitas Pembangunan Panca Budi
  • Yossi Fadly Universitas Pembangunan Panca Budi
  • Rian Farta Wijaya Universitas Pembangunan Panca Budi
  • Abdu Rangga Senjari Universitas Pembangunan Panca Budi

Abstract

The University Quality Assurance Center is a work unit at Pembangunan Panca Budi University which has duties and functions in the field of Quality Assurance which provides direct services to students, lecturers and the public for complaints of academic and non-academic violations. Students, lecturers and the community need a service or facility to make it easier to submit questions and complaints related to academic and non-academic violations which of course hope to get answers directly from those who are experts in their fields. So far, The client application (Mobile Flutter) sends a request in HTTP Request Header format and the backend application (Web CodeIgniter) sends a response in JSON format, which then this JSON formatted data will be decoded and consumed by the mobile application. In sending requests, the mobile application also sends a token that is generated using the JWT (JSON Web Token) library which functions as an identification of the validity of the request sent. Without tokens, any system can send data and requests to our backend applications and that is very dangerous. For this reason, the token is generated when the user logs in at the start of the application. The token contains user data which is encrypted with a certain algorithm.

Author Biographies

Dedi Purwanto, Universitas Pembangunan Panca Budi

Computer System Department

Yossi Fadly, Universitas Pembangunan Panca Budi

Accounting Department

Rian Farta Wijaya, Universitas Pembangunan Panca Budi

Computer System Department

Abdu Rangga Senjari, Universitas Pembangunan Panca Budi

Computer System Department 

References

Al-Khanjari, ZA, NS Kutti, and HA Ramadhan. 2005. "E-Learning under WebCT." Journal of Computer Science 1 (4):488–94. https://doi.org/10.3844/jcssp.2005.488.494.

Aparicio, Manuela, Fernando Bacao, and Tiago Oliveira. 2017. “Grit in the Path to E-Learning Success.” Computers in Human Behavior 66. Elsevier Ltd:388–99. https://doi.org/10.1016/j.chb.2016.10.009.

Bawack, Ransome Epie, and Jean Robert Kala Kamdjoug. 2017. "Adequacy of Utaut in Clinician Adoption of Health Information Systems in Developing Countries: The Case of Cameroon." International Journal of Medical Informatics 109 (October 2017). Elsevier:15–22. https://doi.org/10.1016/j.ijmedinf.2017.10.016.

Cech, Pavel, Vladimir Bures, and Vita Nejdleho. 2004. “E-Learning Iimplementation at University,” no. Rosenberg 2003.

Davis, Fred D, and Richard Bagozzi. 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models." Management Science 35 (8):982–1003. http://www.jstor.org/stable/10.2307/2632151.

Filippova, Tatiana. 2015. “Priority Fields of E-Learning Development in Russia.” Procedia - Social and Behavioral Sciences 206 (November). Elsevier BV:348–53. https://doi.org/10.1016/j.sbspro.2015.10.063.

Ghalandari, Kamal. 2012. "The Effect of Performance Expectancy, Effort Expectancy, Social Influence and Facilitating Conditions on Acceptance of E-Banking Services in Iran: The Moderating Role of Age and Gender." Middle-East Jjournal of Scientific Research12(6):801–7. https://doi.org/10.5829/idosi.mejsr.2012.12.6.2536.

Ghozali, Imam. 2006. Multivariate Applications with the SPSS Program. Semarang: Diponegoro University Publishing Agency.

Hsu, Meng Hsiang, and Chao Min Chiu. 2004. "Internet Self-Efficacy and Electronic Service Acceptance." Decision Support Systems 38 (3):369–81. https://doi.org/10.1016/j.dss.2003.08.001.

izenstark, Amanda, and Katie L. Leahy. 2015. “Google Classroom for Librarians: Features and Opportunities.” Library Hi Tech News 32 (9):1–3. https://doi.org/10.1108/LHTN-05-2015-0039.

Laudon, Kenneth C, and Jane P Laudon. 2014. Management Information Systems: Managing Digital Firms. 13thed. New Jersey: Pearson Education Inc.

Lee, Younghwa, Jintae Lee, and Yujong Hwang. 2015. "Relating Motivation to Information and Communication Technology Acceptance: Self-Determination Theory Perspective." Computers in Human Behavior 51 (PA). Elsevier Ltd:418–28. https://doi.org/10.1016/j.chb.2015.05.021.

Logsofatu, Bogdan, Andreea Visan, and Camelia Ungureanu. 2015. “Google Classroom - The New Educational Challenge. Pilot Test within the Department for Distance Learning.” The Role of the Internet in Education – Change and Transformation, 199–205. https://doi.org/10.12753/2066-026X-13-131.

Madigan, Ruth, Tyron Louw, Marc Wilbrink, Anna Schieben, and Natasha Merat. 2017. “What Influences the Decision to Use Automated Public Transport? Using UTAUT to Understand Public Acceptance of Automated Road Transport Systems.” Transportation Research Part F: Traffic Psychology and Behavior 50. Elsevier Ltd:55–64. https://doi.org/10.1016/j.trf.2017.07.007.

Marfuatun, E Widjajanti, and Suwardi. 2013. "Development of Online Cooperative Learning Methods in Chemistry Physics II Lectures." Journal of Mathematics and Science Education, 125–33.

Maulidi, Ahmad. 2015. "Definition of Online Learning." Knowledge Channel. 2015. https://www.kanal.web.id/2015/09/pengertian-belajar-online.html.

Oliveira, Tiago, Miguel Faria, Manoj Abraham Thomas, and Aleš Popovič. 2014. "Extending the Understanding of Mobile Banking Adoption: When UTAUT Meets TTF and ITM." International Journal of Information Management 34 (5):689–703. https://doi.org/10.1016/j.ijinfomgt.2014.06.004.

Rochman, Fathur. 2014. "Binus Online Learning, College Without Having to Go to Campus." Kompas.com. 2014.http://edukasi.kompas.com/read/2014/10/02/14094781/Binus.Online.Learning. College. Without. Must. go to. Campus.

Saunders, Mark, Philip Lewis, and Adrian Thornhill. 2012. Research Methods For Business Students. Sixth. England: Pearson Education Limited.

Sekaran, Uma, and Roger Bougie. 2017. Research Methods for Business: Skills Development Approach, Book I. 6thed. Jakarta: Salemba Empat.

Sholahuddin, Asep. 2004. "Implementation of E-Learning in a Higher Education Using WebCT Software." Jakarta: Proceedings, Computers and Intelligence Systems.

“About Tell - Trisakti E-Learning.” 2017. Trisakti Electronic Learning. 2017. http://www.tell.trisakti.ac.id/about_tell.php.

Trybou, Jeroen. 2017. "Performance Expectancy, Effort Expectancy and Social Influence as Factors Predicting The Acceptance of (Non-) Fluoroscopy- Guided Positioning for Radiographs, and the Relationship with Leadership,"2016–17.

“What Is Online Learning?” 2017. The University of Edinburgh. 2017. https://www.ed.ac.uk/studying/postgraduate/degree-guide/online-learning/about.
Published
2022-11-29
How to Cite
PURWANTO, Dedi et al. ENHANCEMENTR MODEL FRONTEND & BACKEND DEVELOPMEN OF SERVICE AND COMPLAINTS SYSTEMS AT UNIVERSITAS PEMBANGUNAN PANCA BUDI MEDAN. Proceeding International Conference of Science Technology and Social Humanities, [S.l.], v. 1, p. 263-269, nov. 2022. Available at: <https://jurnal.pancabudi.ac.id/index.php/icesshi/article/view/4426>. Date accessed: 21 feb. 2024.